Refund policy

Portée Refund & Exchange Policy

At Portée, customer satisfaction is our top priority. While we do not offer refunds, we are happy to provide exchanges in the following case:

• The item received is damaged or defective.

Exchange Conditions:

• You must notify us within [insert time frame, e.g., 48 hours] of receiving your order.
• The product must be unused and in its original packaging.
• Proof of damage (photo or video) is required for the exchange to be approved.

If your item meets the criteria above, please contact our customer service team at [insert email or contact details], and we will assist you with the exchange process.

Thank you for choosing Portée!